Refund & Returns Policy

Return Window:

• Returns accepted within 30 days of delivery date
• Items must be returned in the same condition as received

Eligible Returns:

• Books significantly different from description
• Books damaged during shipping (not pre-existing wear)
• Wrong item sent by our error
• Books with missing pages or major defects not disclosed

Non-Returnable Items:

• Books damaged by customer after delivery
• Books with normal wear consistent with “used” condition as described
• Books returned after 30-day window
• Books with writing, highlighting, or markings added by customer

Return Process:

1. Contact us at support@chocolateusa.shop within 30 days
2. Provide your order number and reason for return
3. We’ll provide return authorization and shipping instructions
4. Package items securely and ship to our return address

Return Shipping:

• Customer pays return shipping unless item was our error
• We recommend using trackable shipping method
• We are not responsible for lost return packages

Refund Processing:

• Refunds processed within 3-5 business days after we receive returned item
• Refunds issued to original payment method
• Original shipping costs are non-refundable (unless our error)
• Refund amount excludes return shipping costs

Damaged/Defective Items:

• Report within 7 days of delivery for fastest resolution
• Photos may be required to verify damage
• We’ll provide prepaid return label for our errors
• Full refund including original shipping costs

Exchanges:

• We do not offer direct exchanges
• Return unwanted item and place new order for desired book

Processing Time:

• Email confirmations sent when return is received and processed
• Allow 5-10 business days for refund to appear on your statement

Questions? Contact our customer service team:

• Email: support@chocolateusa.shop
• Phone: +1 (213) 747-0700