At chocolateusa.shop. we want you to be satisfied with your purchase. If not, you can return your order within 30 days from the date you received it.

Conditions for returns

The item must be in the same condition as you received it: unused, with all tags/labels intact and in original packaging.

A receipt or proof of purchase must be attached.

To initiate a return, contact us at support@chocolateusa.shop.

Once your request is approved, we will send you instructions and the address to which you should send your package.

Returns without prior approval will not be accepted.

Return freight

In case of cancellation or exchange of size, the customer pays the return shipping.

If the product arrives damaged, defective or does not correspond to the order, Naet Copenhagen will cover the return shipping.

Damage and problems

Please inspect your order upon receipt. If the item is damaged, defective or incorrect, please notify us immediately so we can assess the matter and offer a quick solution.

Exchange

The easiest way to make an exchange is to return the original item and, once the return is approved, place a new order for the desired item.

Order cancellation

You can cancel an order as long as it has not yet been sent for pick and pack.

If you wish to cancel, please contact us as soon as possible.

If the order has already been shipped, you must wait for delivery and then initiate a return.

Please note that shipping costs are not refundable once the order has left our warehouse.

Refunds

We will notify you as soon as we have received and inspected your return.

If the refund is approved, it will automatically be processed to your original payment method within 7 business days .

The time frame for the amount to appear depends on your bank or card issuer.

If more than 7 business days have passed since your refund was approved and you still have not received the amount, contact us a

Customer Service:
Email: support@chocolateusa.shop.